Refund policy

Returns & Refunds

At Sunshine Gear Supply Co., we want you to have a straightforward experience if an item is not right for you. Please contact us before sending anything back.

Return requests

Request a return within 30 days after delivery by emailing info@sunshinegearsupplyco.com with your order number, item, reason for return, and photos where relevant. We will review the request and, if eligible, provide a return authorization and the correct shipping instructions. Please do not send an item back before receiving instructions.

Return eligibility

Items generally must be complete, in their original packaging, and in resalable condition with all included accessories, manuals, and components. Some special-order or non-stock items cannot be returned for a change of mind. Opened software, cartography, and certain sealed media may not be returnable unless defective. We will explain applicable manufacturer or supplier restrictions when reviewing your request. These restrictions do not override rights provided by applicable law.

Return shipping and fees

For a change-of-mind return, return shipping costs may be your responsibility. A restocking fee of up to 15% may apply to some eligible items. If any return shipping charge or restocking fee applies, we will disclose it before you authorize the return, subject to applicable law. For incorrect, damaged, or defective products, please contact us so we can determine the appropriate resolution and provide instructions.

Damaged, incorrect, or missing items

If an item arrives damaged, incorrect, or incomplete, contact us promptly with your order number and clear photographs of the product and packaging when possible. If a package is lost in transit, contact us and we will investigate with the fulfillment partner and carrier. Please keep all packaging until the matter is resolved.

Refunds

Once an authorized return is received and inspected, we will notify you of the result. Approved refunds will be issued to the original payment method, minus any applicable and previously disclosed return fees, as permitted by law. The time needed for funds to appear depends on your payment provider.

Warranty and installation

Some items are covered by manufacturer warranties or require manufacturer service. Contact us for assistance identifying the correct support or warranty process. Keep packaging, receipts, and model information where practical. Your legal consumer rights are not affected by this policy.